At ABFS, we aim to make the claims process as easy and stress free as possible

Meet Paul Langdale – our National Claims Manager

Paul has a wealth of experience in claims, and is your first point of contact when you need to make a claim. He will be able to guide you through the documentation and other requirements, and liaise with the Insurer on your behalf.

Ph: 1300 680 466

Direct Email:

Claims Email:

Here are some questions commonly asked about the claims process that may also assist you

What documentation do I need to submit a claim?

To claim on all policies, there is documentation that needs to be gathered to support your claim. This can include a death certificate, medical certificates, doctors reports (to name a few); and each insurer has different requirements.

Our National Claims Manager, Paul Langdale will ensure you have met all the requirements to submit your claim, so that you can be confident that your claim will be assessed and finalized as soon as possible.

After it’s been submitted, Paul will then liaise with the Insurer throughout the claim assessment process to try and achieve the best possible outcome on your behalf.

How long does it take?

Making a claim will take varying lengths of time depending on the type of claim you’re making and its complexity.

We don’t like to provide time frames so as not to set unrealistic expectations, however Insurers genuinely want to pay claims and will work with you to ensure all the requirements are met as soon as possible.

Generally it will take five to seven working days for your claim forms to be assessed, and from there, the Insurer will be able to provide you with a full list of requirements, and how long the assessment of those will take. In our experience, doctor’s reports, take the most amount of time to obtain.

Can I speed up my claim?

There is no specific way to have your claim paid sooner, but there are a few ways to speed up the process. By being an active participant in the process you can make a big difference in the length of time it takes to process your claim.

Here are a few helpful hints to get it sorted quickly:

  • The claims process generally requires a lot of information. It is best to be prepared for this, and be willing to meet any reasonable request by the Insurer for information needed to process your claim. It is in your best interests to get it to them quickly.
  • Be available. If an insurer requires you to attend an Independent Medical Examination, try to be available for the first appointment offered. Often a second appointment can be months later. This can significantly slow down the assessment time.
  • If you are aware that the insurer has written to your treating doctor for a report, ring your doctor and let them know that this is important information in the assessment of your insurance claim and ask if they would make it a priority.
  • Keep in contact with Paul Langdale – our National Claims Manager – he has long standing relationships with all the major insurers, and may be able to gain information, or expedite the process.

What happens when my claim completes?

An important statistic in the insurance industry is that over 90% of all claims made, are paid to the claimant.

After the claim assessment has been completed by the Insurer, if it has been accepted, the relevant payment or payments will be made to the owner of the policy.

Our role is to take the stress out of claiming; contact our National Claims Manager, Paul Langdale at any time to check the progress of your claim and address any questions or concerns you may have.

Ph: 1300 680 466

Direct Email:

Claims Email: