Ben, thanks again for your fantastic assistance in turning the seemingly impossible into reality and helping us add value to our team as employers.

Hi Sian,

Just to say thanks for everything… Angela just got back to us to say it is all fixed up. You are an amazing team. I have never had such outstanding customer service from any people anywhere else in the world. I’m not exaggerating. Thank you. You are truly amazing.

Paul was helpful and thorough throughout the term of my claim . At times I had queries and or misunderstood certain details involved in my policy and in every instance Paul would be easily contactable and understanding in helping me through the process . I will certainly recommend Paul to friends and family and believe he is a great bloke and broker .

Both Georgie and I were very impressed with the service you both supplied during the claim process…. it was extremely helpful… that you were very much on the front foot, and in particular, explained the process… Likewise, John has also expressed his appreciation in the way in which the process has been handled, so from us, thank you very much for making a difficult situation flow so effortlessly.

This was a very real and difficult issue for John …The financial situation he was facing was daunting and when I phoned him to advise that (the Insurer would) settle the claim, I could sense that the tremendous weight (was) lessened from a financial position.

He has expressed his appreciation a number of times since. (This is) a good story from an industry that is often maligned. Once again, thanks very much for your efforts.

You are awesome. Thank you so much for your patience and understanding with all of this. I knew it would be a long haul and that is why I was so hesitant to start with doing this, but you have been amazing and it is greatly appreciated.

In the service industry myself, I find people will often take the time to complain about the service they experienced; however, rarely extend kudos to those that do a great job. I thought you might like to hear about my recent experience, as a new client, with Anthony De Rosa.

Not only is Anthony competent and knowledgeable, he is a great communicator and is a pleasure to deal with. He was patient and kind and I appreciated the personal banter. I didn’t feel like ‘a number’ and wanted you to know that his ability to connect is a rare trait which should be recognised and valued. I’d certainly be proud (and relieved!) to have him on my team.