At ABFS we are passionate about supporting our clients when they need us most – at claim time –so we have established a dedicated claims service, overseen by our National Claims Manager, Paul Langdale.

Chances are if you need to make a claim on your insurance policy, you are going through a pretty tough time and this is precisely when we want you to focus on recovery or supporting your family.

Our National Claims Service will focus on:

  • Supporting you in completing your claim forms
  • Liaising directly with the Insurer to save you time and stress
  • A detailed assessment of all parts of your claim and supporting documentation to ensure the claims process is smooth and efficient.
  • Management/oversight of the entire claims process
  • Expert support and assistance if you have any questions

“From our initial conversation with Rosemary (Miller) outlining the immediate situation and wanting to get a grasp on the insurance policies to her immediately sending through required information with a level of caring and empathy she was wonderful.

 Paul (Langdale) has been incredible with nothing being to much trouble. Paul has made himself available at any day or time we have phoned and answered any questions we have had. All emails to Paul have been replied too immediately and questions answered thoroughly. As somebody who has a business and has been through various insurance processes in the past, this has by far been the smoothest stress free process we have ever been through.

 Given that this insurance is of a personal nature which consequently has been quiet stressful from the start we are extremely grateful to Paul for taking something that we had anticipated being difficult and lengthy to instead being amazingly smooth and straightforward.

 We are very grateful to Paul and other staff at ABFS for their assistance.”


In the past few years my income protection insurers have been quite erratic in payment dates, which has caused me such stress. I have always felt embarrassed to follow them up but I have bills and mortgages to pay. I finally spoke to my Insurance Broker, who put me onto Paul. When I spoke to Paul I felt I was in safe hands – he was so sympathetic and listened to my situation and just took it all over for me. He contacted the insurers and has facilitated regular payment dates so that I am not put under any stress in relation to this. He has been proactive, calming me along the way, and continues to contact to check everything is going well. He also advised me of a possible entitlement to a permanent impairment claim which I had no idea about. He will help me with this when things settle for me.

Its an amazing service and he is an amazing man who is proactive and has compassion. He tells me to call any time because he knows I can get anxious.

Thank you for providing this service and thank you Paul for everything.

Warmest regards